How are your sitters trained and are they vetted before hiring?

Each sitter is an independent contractor, hired after reviewing character and professional references, including pet care experience. All Moose Crew team members are required to complete certification in dog + cat first aid before taking their first booking. Sitters consent to a background check and adhere to a core code of conduct including risk management and client confidentiality.

Why do you charge for daytime care separately from overnight?

Scheduling day time services separately allows our team to prioritize and provide the best care for your pet(s). Our sitters often have other clients or day jobs, as well as family, pets, and commutes they have to carefully manage in order to care for your home and pet(s). Overnight care is a window of time the sitter is with your animal(s) almost 100%.

What if I want to have multiple meet + greets before I’m ready to book?

Our first scratch + sniff consultation is a complimentary service for new clients. We do understand comfort zones and taking time to make decisions. In order to honor our time and energy spent in the process, we will charge for consultations after initial intros.

How do you prefer payment? Where can I mail my check?

Our client portal, PayPal, and Venmo take percentage fees for all business transactions. When convenient for clients, we prefer cash or check payments made payable to Pampered Moose LLC. Pet Owners might wish to post-date checks with the invoice due date and mail to us at our PO Box. Your sitter can also coordinate cash + checks back to management for invoice payment.

Are you a doggy daycare?

Pampered Moose is not a doggy daycare. Our services focus on pet care at the pet owner’s home. We do offer hourly pet sitting rates for in-home care as well as longer off leash outings for dogs. With care + advanced planning we can provide out-of-home day care for existing clients. Contact us and we’ll see what kind of solution we can offer!

Can my pet stay overnight at the pet sitter’s house? Do you offer boarding?

Nope. We are not a dog boarder. We do not have a brick-and-mortar; we come to the pet owner’s home.

Why don’t you have cat specific services or reduced cat rates vs dog rates?

Our drop by services are the same base rate for a cat or a dog. We don’t consider cats a lesser class of furry family member, and dedicate as much time to their drop by visits as we would a dog. Cats thrive with regular attention and affection along with a steady, engaging and enriching routine.

What about gratuity?

If you would like to tip your sitter(s) you can arrange to do so with them directly. It is, of course, optional and at the pet owner’s discretion. Tipping is available directly through the online portal for payment - but it’s always most appreciated to arrange for gratuity with your sitter(s) for Venmo or cash tips.

Are you in Redmond yet?

We are in the process of hiring folks in RDM! Are you interested in pampering Redmond’s moose? Know someone? Apply here!

How about pet sitting in Sunriver?

Yes! We have one Sunriver-based sitter, and Bend-based sitters willing to travel to Sunriver for pet care for out-of-town guests and locals alike. We hope to recruit more Sunriver-located sitters! Interested? Know somebody? Apply here!